HELP & CUSTOMER CARE
Frequently asked questions.
Everything you need to know about ordering from Àsà Moremi, from sizing and accessories to shipping and returns.
Where are orders shipped from?
Àsà Moremi operates in the United States, and orders are dispatched from a US location.
How much does shipping cost?
Shipping costs depend on your address and delivery option. The final shipping charge will be displayed before you complete payment.
How long does delivery take?
Delivery estimates depend on processing time, the destination and the shipping method. Please see our Shipping & Delivery Policy for the currently approved timelines.
Can I track my order?
Where shipment tracking is provided by the carrier, the tracking details will be sent after dispatch.
How do I choose the right clothing size?
Please read the size and fit information on each product page. Contact our team before ordering if you need help with sizing.
Do you sell beaded accessories?
Yes. Our accessories collection includes beaded necklaces, bracelets, anklets and other heritage-inspired pieces as they become available.
Can I return or exchange an item?
Please read our Returns, Refunds & Exchanges Policy for eligibility and instructions. Exchanges depend on available stock.
What if an item arrives damaged or incorrect?
Contact us promptly through the Contact page, including your order number and photographs so we can assist.
Can I change an order after placing it?
Contact us as soon as possible. Changes may be possible before processing or dispatch, but cannot be guaranteed.
How do I pay?
The accepted payment methods and full amount payable will be shown securely at checkout.
How do I contact customer support?
Use the Contact page at asamoremi.com/contact, and include your order number if you have one.
PERSONAL ASSISTANCE
Get in touch Need a little more help?
Our team is happy to assist with products, sizing, deliveries or an existing order.