RETURNS, REFUNDS & EXCHANGES
Our commitment
We want you to enjoy shopping with Àsà Moremi. Please review sizing and product descriptions carefully before placing an order.
Return window
Our proposed return window is 14 calendar days from the date of delivery. Please confirm that the business can honour this period before publishing the policy.
Eligible returns
Items must be unused, unworn and unwashed, with tags attached where supplied and in their original condition. We may decline a change-of-mind return for items with signs of wear, alteration, staining or damage caused after delivery.
Accessories and final-sale items
For hygiene and product-care reasons, change-of-mind returns of worn beaded accessories may not be accepted. Any final-sale exclusions will be clearly shown on the product page before purchase. These exclusions do not override customers' applicable legal rights relating to faulty or incorrectly supplied goods.
How to request a return
- Contact us using asamoremi.com/contact within the applicable return period.
- Provide your order number and the item(s) you wish to return.
- Describe the issue and attach photographs if the item is damaged or incorrect.
- Wait for the authorised return instructions and return address before sending anything back.
Return shipping
For eligible change-of-mind returns, the customer generally pays the return postage. If an item is defective, damaged in transit or not what was ordered, contact us so that appropriate return shipping arrangements and remedies can be provided, in accordance with applicable law.
Refunds
After receiving and inspecting an eligible return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Bank and card processing times vary; a typical estimate is 5–10 business days after the refund is initiated. Refund rights under applicable law are not affected.
Exchanges
Size and colour exchanges depend on available stock. Contact us before returning an item so we can advise you on the available options.
Damaged, defective or incorrect items
Please contact us as soon as possible with the order number and clear photographs. We will review the issue and arrange an appropriate replacement, refund or other remedy in line with applicable law.
Questions
Use the Contact page at asamoremi.com/contact.